Introduction Welcome to Pets Crossing Over. We respect your privacy and are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information when you subscribe to our services and use our platform.
Information We Collect We collect personal data that you provide directly to us when you register an account, subscribe to a plan, or upload a memorial, including:
Identity Data: Name, username, and account login details.
Contact Data: Email address and billing address.
Contribution Data: Pet names, memorial stories, and images/videos uploaded to your gallery.
Technical & Usage Data: IP address, browser type, and how you interact with our website.
How We Process and Store Your Data
Account and Platform Management: We process your details to securely manage your membership and display your pet memorials on our public gallery wall.
Cloud Storage: To keep our platform fast and efficient, we automatically offload and store all uploaded media files (images and video links) securely in our infinite Amazon S3 cloud vault.
Payment Processing: Our payment gateway, Stripe, processes all subscription transactions securely off-site. We do not store or clear your credit or debit card details on our servers.
Data Retention and Account Holds
Active Accounts: We retain your information for as long as your subscription or user account remains active.
Payment Overdue & Account Holds: If a subscription payment is missed or not received, your memorial gallery will be placed on hold. We hold data for up to 60 days. After 60 days of non-payment, the gallery and associated files will be permanently deleted, unless a valid compassionate reason (such as health issues or unemployment) has been submitted and approved.
Age Restrictions Our platform is strictly for users aged 16 and over. Children aged 13 to 15 may use the platform only if directly accompanied and supervised by a responsible adult or guardian. We do not knowingly collect data from anyone under the age of 13.
Your Rights Under UK data protection laws, you have the right to access, correct, restrict, or request the deletion of your personal data. To exercise any of these rights, please contact us at your registered business email address.
